Based in Australia & New Zealand
Industry leading tech
Seamless integration
Omni-channel agents
Authentic, effective connections
Creating a valuable connection with customers through conversation, 4Mile’s industry-leading technology platform offers full transparency, and our agents provide that all-important human touch.
Thanks to powerful data segmentation, we have genuine, effective conversations with the right people at the right time – so you can build authentic relationships that grow your business.
All our customer service agents are based in Australia and New Zealand, because we know that’s who customers want to talk to.
Solutions-focused
Flexible, sustainable and cost-effective solutions to support your business.
4Mile’s agile, business-driven solutions elevate your brand and enhance the customer experience. Our custom-built solutions are high-impact, affordable and results-driven, helping you grow and scale your business.
From contact centre support to technology solutions, we’ve got you covered. Each of our services includes in-depth reporting and analysis, so you can quickly and easily make the right moves for your business.
Contact centre services
Inbound
Customer enquiries and sales
Inbound
You can scale our specialist teams up and down as needed.
Outbound
Customer support and leads
Outbound
Expert agents are handpicked to suit your brand and relate to your customers.
Fulfilment
Print, EDM and SMS/MMS
Fulfilment
Let us create, design, print and distribute all campaign collateral on your behalf.
Not for profits
Champion your cause and attract supporters
Not for profits
Smart fundraising strategies, tailored to your unique organisation.
Customer service software
Telephone platform, Interactive Voice Response and payments
Customer service software
State-of-the-art software that boosts your team’s productivity and offers full transparency.
Real people, real results
Our agents are locals with diverse backgrounds who easily connect with your customers. They’re committed to building brand loyalty through every interaction, and love what they do.
We offer omnichannel customer service, where the same skilled agent handles all contact points throughout an enquiry’s lifecycle. This keeps each case streamlined, even when there are many different points of contact.
Highly trained professionals who become experts on your business and brand, our teams deploy quickly and efficiently as and when you need them. This flexibility allows you to scale up or down as required, with minimal disruption.
Technology and transparency
Powerful cloud-based technology platform is industry-leading and designed to improve efficiency and drive your success.
Custom-built to best serve you, it provides bespoke reports, analysis and insights that give you full view over your systems and processes – offering opportunities for cost optimisation and performance improvement.
Full database management means all your customer data is collected, collated and organised. You can view sales and donation information that lets you know who you contacted and how they supported. By reflecting on a campaign’s data, you’re better able to make informed decisions for the next one. We also offer our not-for-profit partners payment and receipt management.
Contact us
Are you ready to outsource your
customer service to our expert team?
Let us build and maintain enduring customer relationships that increase your customers’ lifetime value and boost your revenue.
Get in touch today to arrange an obligation-free chat with one of our customer experience experts.
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